"While I'm not sure anyone could dispute that to date, we've failed to meet the expectations of our Ultimate customers over the Ultimate Extras, we're working hard to exceed their expectations moving forward, and bring them the value they deserve," he said.
Microsoft has been listening to its customers' ire over the Ultimate situation, and I'm pretty convinced that they at least have a plan to make it right. I think it's fantastic that they've actually admitted to the problem in a frank and honest way, and are giving us all some hope that we didn't shell out the extra money for nothing.
First the Xbox 360 apology, now this... could this be the return to a more open dialog that we've been hoping for? Only time will tell...
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